Easy, Ready to Go, Point of Sale Solutions.
Frequently Asked Questions
Q: How is the MIS Complete POS Bundle solution different from other POS software products I can get on the Internet?
A: The MIS solution was designed specifically for you, the acquiring ISO/Agent. MIS has combined the best software, hardware, and service/support products into one complete, tested POS solution for your merchant. Everything is included. Everything has been integrated to work the first time and every time. Credit card processing is pre-configured to the processor of your choice. MIS management and staff have been involved in the merchant acquiring business for over 20 years. We know your market and what you need. You can’t be slowed down with service and support headaches. Our motto is “You sell, we do the rest!”
Q: What is included in the MIS Bundle Solution?
A: MIS has made it simple for you to offer your very own PC-based advanced POS system. There is no need to look far and wide to piece together all the key components because MIS supplies a complete bundled solution that includes: software, touch-screen/CPU monitor, receipt printer, kitchen printer, MSR, cash drawer, surge protectors, router, anti-virus software, installation service, two 1-hour training sessions, three years of 24/7 technical support, and integrated credit card processing through the platform of your choice. We offer all of this for one very competitive price.
Q: What software does the MIS Solution use?
A: MIS has partnered with Aldelo for Restaurants. This software package is an industry leading product and has a wide range of features and advantages.
Q: What is the warranty period?
A: Three years of Advanced Replacement Warranty Service by MIS is included with every system. “Advanced replacement” means that the merchant can request replacement hardware before 3:30pm Eastern Time M-F, and receive a replacement part the next business day. The old part is then placed in the return packaging provided and sent back to MIS for warranty evaluation.
Q: Can another transaction processing company come to my merchant and steal my account with these systems?
A: MIS has proprietary versions of our software that “lock out” the merchant processing portion of the software configuration. Your merchant will have to contact us first to make any changes, and we will contact you. An MIS POS Solution sale provides you with a long-term residual stream.
Q: Doesn’t it take a long time to learn how to sell these advanced PC-based POS systems?
A: No. MIS offers on-line training sessions for your sales staff to arm them with everything they need to speak intelligently about these systems. We will help you with the merchant demo so you can focus on selling.
Q: How do I demo the system to my prospective merchants?
A: When you land a demo, MIS is there to help. We will forward you and your prospective customer a GoToMeeting invite and drive the demo for you. We’re there to answer the tough questions so you can focus on selling.
Q: Does MIS have any marketing materials we can use?
A: Yes! At www.merchant-is.com you will find merchant-facing collateral that can be branded with your very own name and logo.
Q: Will I be stuck at my merchant doing the install, training them, and supporting the system when they have questions?
A: MIS management has been in the acquiring business for 20 years. We know that your job is to sell and that you cannot be slowed down with post-sale problems – especially when dealing with more technically complex solutions. That’s why every sale you make includes MIS installation, merchant training, and three years of 24/7 technical support. As we say, you sell, we do the rest.
Q: How does my merchant get their menu entered into the system?
A: Prior to shipping your merchant’s new POS solution, MIS will build their menu in the software. Furthermore, during the two 1-hour training sessions included with the system, your merchant will learn how to enter and change menu items.
Q: How do I know that the system is going to work when it arrives at my merchant’s location?
A: Prior to shipping, every system is set up and “bench tested” at our Atlanta-based technical facility. Everything from order taking, printing and even transaction processing is confirmed to be operating perfectly prior to boxing the system up and shipping it to your merchant’s doorstep.
Q: How is the system installation performed?
A: All MIS systems are pre-configured with color-coded cabling for a smooth installation. MIS will contact your merchant to arrange an over-the-phone installation session. During this session we will walk your merchant through every step of the installation from opening the box to performing their first transaction.
Q: Does MIS want a part of my residual income from the processing?
A: No. MIS resides in the background. We provide a complete system to you at wholesale, or a “buy rate.” You price it from there to suit your goals.
Q: Can I lease these through MIS?
A: MIS is not a lease company, but we have partnered with a few industry leading leasing companies to create pre-packaged lease programs for you. These can be found on the MIS website at www.merchant-is.com. You may also use your own leasing options if you wish.
Q: Where do I find pricing?
A: Contact MIS’ sales team directly at 866-213-7767 for product and pricing information. Our pricing is simple, with no hidden charges.